If the user is qualified as a consumer defined by § 1 KschG (consumer protection law), the right to withdraw applies:


Cancellation Right

Users (consumers) may cancel your agreement with crewbands in writing, e.g., by letter or email, within 14 days from the later of the date (i) on which the agreement was entered into and (ii) of receipt of any physical products you may have ordered, in each case without stating any reasons.

The revocation declaration does not require a specific form; it may be sent by post or e-mail to

crewbands GmbH
Burgring 1 / DG 23
1010 Vienna


Dispatch of the revocation notice by the specified deadline shall suffice to observe the revocation period.

Consequences of revocation

In the event of a cancellation, any benefits received by one party from the other must be returned, and any economic advantages gained must be repaid. If a User is not able to return the services rendered to crewbands in full or in part, crewbands shall be reimbursed for the value lost. Users shall therefore fulfill any payment obligations until cancellation has become effective. Obligations to reimburse costs must be fulfilled within 30 days. For Users, this period begins when forwarding the contract termination, for crewbands upon receipt thereof.

Data carrier

Pursuant to § 7 par. 3 Austrian Law on Distance Selling and Foreign Transactions [Fern- und Auswärtsgeschäfte-Gesetz, FAGG], the consumer will receive a confirmation of the contract concluded on a durable data carrier (e.g. email) in conjunction with the information specified in § 4 par. 1 FAGG within a reasonable period from the conclusion of contract, but in any case by the start of service provision at the latest, unless this information was already provided earlier on a durable data carrier. The confirmation of contract includes a confirmation of approval to immediate provision of services and a statement indicating that the consumer notes that, as a consequence, the right of withdrawal (right of revocation) no longer applies.